1. Eligibility for Refunds

Refunds or exchanges may be considered in the following cases:

• Defective or damaged products

• Incorrect items delivered

• Missing items from an order

All claims must be reported within 2–3 days of receiving the order.

2. Non-Refundable Items

Refunds will not be provided for:

• Change of mind after purchase

• Products damaged due to misuse or mishandling

• Clearance or discounted items (unless defective)

3. Return Conditions

To qualify for a refund or exchange:

• Items must be unused and in original packaging

• Proof of purchase (invoice or receipt) is required

• Items must be returned within the agreed timeframe

4. Refund Process

• Once we receive and inspect the returned product, we will notify you of approval or rejection

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued via the original payment method or as mutually agreed

5. Exchange Policy

We may offer a replacement instead of a refund, depending on product availability.

6. Shipping Costs

• Customers may be responsible for return shipping costs unless the issue is due to our error (defective or wrong product)

• Original shipping charges are non-refundable

7. Bulk Orders (Wholesale)

For wholesale orders:

• Refunds or returns are handled on a case-by-case basis

• Buyers are encouraged to verify product details before placing large orders

8. Contact for Refund Requests

To request a refund or report an issue, please contact us:

📞 Phone: 0345-6571306
📧 Email: ranaamirali264700@gmail.com

📍 Address:
Shop No. 0036, 42E-Block, F1 Block Pak-Arab Housing Scheme, Lahore, Lahore, Lahore, Punjab, 56000, Pakistan